6 Mar 2017

Full-Time Customer Service Clerk

Allergan Plc – Posted by samcassidy27Anywhere

Job Description

Responsibilities
*deal directly with customers either by telephone, electronically or face to face
*respond promptly to customer inquiries
*handle and resolve customer complaints
*obtain and evaluate all relevant information to handle product and service inquiries
*provide pricing and delivery information
*perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
*organize workflow to meet customer timeframes
*direct requests and unresolved issues to the designated resource
manage customers’ accounts
*keep records of customer interactions and transactions
record details of inquiries, *comments and complaints
record details of actions taken
prepare and distribute customer activity reports
*maintain customer databases *manage administration
*communicate and coordinate with internal departments
*follow up on customer interactions
provide feedback on the efficiency of the customer service process

Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge

Skills required:
= Fresher s / 0 – 12year of experience
= Any Graduate/B.E/B.Tech/MCA/BCA/PGDCA or Diploma Holder
= Immediate Joining
= Troubleshooting Desktop Support.
= Proficient in Microsoft Office and Excel. Quickbooks knowledge is a plus.
= Good Communication and interpersonal skills

Benefits:
* Compensation: $45/hr
* Paid Training provided
* Health insurance, 401k

Job Categories: Featured and Manufacturing. Job Types: Full-Time. Job expires in 17 days.

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