15 Feb 2017

Full-Time Support Consultant/Technician

Hansaworld US Inc – Posted by HansaworldMcKinney, Texas, United States

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Job Description

HansaWorld is looking for a motivated self starter to join us as a Support Consultant.

The Support Consultant is responsible for providing telephone and internet consultations to existing customers on software issues. This is a customer- and service-oriented work requiring good communication skills and problem-solving abilities. We offer superb training and career development opportunities with a friendly and dynamic environment. HansaWorld provides the chance to learn technical and business skills and be part of a team delivering cutting edge technology to our Customers and Partners.

Responsibilities:
– Communicate to existing customers about software issues by phone and/or internet;
– Providing advise on software usage, according to conditions of maintenance agreement;
– Upselling licenses and services while on the phone with customers and forward sales opportunities to the sales organisation;
– Assisting software testing;
– Maintaining and constantly improving product knowledge;
– Proactively updating yourself by reading manuals, periodicals, and technical reports to keep up with the latest in the industry.

Requirements:
– Excellent English language skills
– 1-2 years of work experience in a fast paced office environment
– Knowledge of bookkeeping is beneficial
– Strong computer skills

Skills:
– Excellent communication skills
– Good time management
– Ability to assess a situation from the end users perspective
– Flexibility to adjust to new environment and processes

Benefits:
– Opportunity to travel internationally
– Potential for rapid professional development
– Work as part of a diverse international team
– Competitive salary and bonus scheme
– Involvement in decision making
– Low bureaucracy and formalities

Please send your detailed resume including current and expected salary to:
cvsweden@hansaworld.com, swati@hansaworld.com
Contact person: Mrs Daniela Elmgren

Keywords: IT, computer, technology, technical support, communications, software, software maintenance, customer support, customer service, phone support, consulting, troubleshooting, problem-solving, up sell, requirements

Experience: 2 years

Job Categories: Cloud computing and Featured. Job Types: Full-Time. Salary: 40,000 - 60,000.

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