Information Technology Manager

Resume posted by saidukaba in IT.
Desired salary: $45,000.00
Desired position type: Full-Time.
Location: Smyrna Georgia, United States

Contact saidukaba

Summary

Versatile, results-driven, and performance-focused professional with exceptional leadership and management skills; complemented with extensive knowledge in managing various IT functions. Skilled at building and inspiring teams, and delivering high quality technology solutions across a wide range of business functions; capable of establishing long-term relationships with staff and all levels of professionals. Articulate communicator, with outstanding communication, interpersonal, organizational, and time management aptitudes.

Specialties

  • Application Development,
  • Cross-functional Collaboration,
  • Customer Service and Satisfaction,
  • Information Technology Management,
  • LAN and WAN Technologies,
  • Problem Resolution and Decision Making,
  • Project Management,
  • Resource Vendor Management,
  • Root Cause Analysis,
  • Technical Support

Skills

  • ITIL | COBIT | HTML5 | CSS | PHP | SQL | Apache | JavaScript | Java | Oracle | MS SQL Server | Relational Databases |Windows XP/Vista/7/8 | Business Systems | Security | LAN/WAN | Hardware/Software | Business Systems | Analysis |Research | SDLC Web Tools |Visio | Microsoft Office Applications

Education

Master of Information Technology, 2017
Kennesaw State University, Kennesaw, GA
GPA 3.83 /4.0

Bachelor of Science in Exercise and Health Science, Minor in Sociology, 2014
Kennesaw State University, Kennesaw, GA
GPA 3.8/4.0
Upsilon Pi Epsilon | Golden Key International Honour Society

Associate of Science in Business and General Studies, 2011
Georgia Perimeter College, Clarkson, GA

A+ Certification | Cardiopulmonary Resuscitation (CPR) Certification
Automated External Defibrillator (AED) Certification | Child and Infant Certification
Basic Life Support Certification

Experience

SPREAD COMPUTER TECHNOLOGY, Atlanta, GA USA
Founder | Chief Executive Officer (CEO) 2014–Present
Deliver IT solutions for clients to release stress and challenges on technology pose
Efficiently handle three to six projects every month and assign duties to five staff which includes web design and development, e-commerce strategies, and search engine optimization (SEO)that generate $10K revenue

Best Buy, Atlanta, GA
Manager | Assistant Store Manager, Geek Squad 2013–2017
Rendered direct supervision, mentorship, training, development, and performance management for supervisors and associates which included 25 IT and 74 sales employees
Assumed accountability in offering ongoing high quality IT and sales support; analyze customer needs and recommended innovative solutions
Administered store profit and loss (P&L) with focus on storewide controllable expense metrics, and business acumen; and collaborated with leadership to guarantee informed expense decisions made
Performed basic human resource functions, including recruiting and developing talent as well as establishing strong culture for IT and sales staff
Provided expert monitoring to all human resources and employee practice audit compliance processes
Held responsibility in processing more than $100K customer purchases, running sales floor, and executing manager functions

Advance Repair Agent, Geek Squad 2010–2013
Expertly coached Geek Squad staff regarding IT solutions, repair, and client engagement
Directed the arrangement of weekly schedules for 1o employees; developed selling strategies and train IT Staff to increase profit margin
Assigned tasks to six technicians while overseeing goal achievement
Served as a main point of contact for client and Geek Squad Team to resolve client’s issues and complaints
Handled the assignment of helpdesk ticket requests to corresponding IT resources to efficiently resolve complex incidents and issues
Take charge of maintaining, troubleshooting, and servicing client technology and devices; as well as identifying technology issues and developing appropriate solutions
Successfully achieved the Geek Squad MVP award in the year 2011 and 2013

Mobile Lead 2007–2010
Keenly monitored 10 to 15 employees and communicated with all major cellphone carries, which included Verizon, AT &T, Sprint, T-Mobile, and Metro PCS
Played a key role in the activation of mobile devices and daily selling of mobile phones and post-pay and pre-pay plans that resulted to $15kto $40k daily sale