Managing Director / Branch Office Manager

Resume posted by franciellyayres in Banking.
Desired salary: $225,000.00
Desired position type: Full-Time.
Location: Miami Florida, United States

Contact franciellyayres


Seasoned, astute, and results-oriented professional, offering extensive experience in banking, broker-dealer and finance operations;

complemented with strong business acumen and leadership expertise

Highly regarded for extensive financial knowledge and management skills, coupled with comprehensive, hands-on experience in

performing and supervising financial activities for clients. Armed with entrepreneurial spirit; along with the capability to fulfill

various duties in a fast-paced and demanding work environment. Known for excellent interpersonal skills along with the ability to

manage broker-dealer to achieve aggressive business goals and drive the advancement of concepts into achievable business strategies.

Effective at facilitating training and development to employees to increase their knowledge and skill level. Articulate communicator

with multilingual fluency in English, Portuguese, and Spanish with basic knowledge of French.


  • Core Competencies
  • Customer Service
  • Asset Management
  • Project Management
  • Regulatory Compliance
  • Revenue Optimization
  • Account Administration
  • Conflict management
  • New Business Development
  • International Financial Processes
  • Strategic Planning and Implementation
  • Leadership and Cross-functional Collaboration
  • Team Building and Collaboration



Coursework toward Master of Business Administration in Entrepreneurship
Florida International University, Miami, FL

Bachelor of Business Administration, Double Major in International Business and Management
Florida International University, Miami, FL

Licenses and Certifications

Financial Industry Regulatory Authority (FINRA)
Series 7: General Securities Representative Exam (GSRE)
Series 4: Registered Options Principal Qualification Examination (OP)
Series 24: General Securities Principal Qualification Examination (GSP)
Series 66: Uniform Combined State Law Examination
Series 63: Uniform Securities Agent State Law Examination
Series 65: Uniform Investment Adviser Law Examination (For Renewal)

Life, Health, and Variable Annuity (For Renewal)
International Financial Advisor License


Professional Experience

Confidential, Miami, FL
Confidential 2010–Present
Serve as general securities principal, in charge of overseeing daily branch operations, including growth strategy development and

regulatory compliance. Work closely with the chief compliance officer (COO) to maintain best practices and meet regulatory

requirements. Prepare and execute future business plans on how to provide first-rate services to customers, maintain employee’s

welfare, and deliver positive returns to stakeholders. Act as the representative of the Office of Supervisory Jurisdiction (OSJ)

during social and professional events. Facilitate in-depth training of OSJ employees, as well as other affiliates on broker–dealer

processes. Manage the hiring, training, and retaining qualified employees. Establish and cultivate business relationships with

outside service providers. Observe strict compliance with mandated regulations for the Miami OSJ. Work closely with the chief

executive officer to meet the company’s interest.

Notable Accomplishments:
Designed and passed a business plan to open a broker-dealer in a multinational banking institution which has presence all over the

world but no previous broker-dealer experience.
Brought significant growth to OSJ’s assets under management (AUM) from zero to more than $1.2B in December 2016.
Drove key efforts, which resulted in business profitability from the first year by 15% to 22% in revenues year-over-year since


Client Relationship Area Manager 2008–2011
Provided expert oversight to client services, which included private, premium, and special banking, official institutions, and

product development areas with approximately 80 employees. Extensively travelled to Brazil and other Latin American countries to meet

with prospective and existing clients, as well as train local personnel. Rendered detailed instructions to the team on investment

strategy and client retention. Served as an integral member of all committees within Banco do Brasil North America, including Asset

Management and Liability, Credit, and Management. Maintained proactive involvement to the decision-making process on the bank’s

administrative matters, including legal and labor issues. Took charge of maintaining a network of contacts comprised of regulators,

while planning and coordinating audits. Carried out key tasks, including training employees, preparing procedures, establishing

systems, and preparing required details for new business opening. Expertly handled employee and customer conflicts.

Notable Accomplishments:
Led the assigned group that successfully managed approximately 8500 clients and closed large assets valued at $2B.
Made substantial contribution in increasing private banking revenues by 10 times in a year through various investment products and

comprehensive employee training.
Created and implemented a business plan to open a broker-dealer for a retail business, which was presented to internal and local

regulators and approved by the head office in 2010.
Prepared and submitted the business plan to approve the broker-dealer and obtain the approval from both Head Office and local

Developed and executed agreement with most of the service providers, vetted new products, approved each account, and built a five

star team.

Earlier Career

Merrill Lynch, Miami, FL
Brokerage | International Financial Advisor 2005–2007

Citicorp Investment Services, Miami, FL
Brokerage / Financial Advisor 2002–2005

Banco do Brasil, Miami, FL
Private Banking 2000–2002

The Keyes Company, Miami, FL
Real Estate Agent 1997–2000