Senior Lead QA Engineer

Resume posted by edratiner in IT.
Desired salary: $145,000.00
Desired position type: Full-Time.
Location: Livermore California, United States

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Summary

Goal-driven and seasoned professional with more than 24 years of experience in quality assurance, systems administration, server and network architecture, network security, operations and project management, and hardware and software support. Well-versed in overseeing the entire project life cycle from initial concept to delivery, researching and integrating emerging technologies, and designing and implementing enterprise-wide technology solutions supporting multiple site infrastructures. Adept at motivating, guiding, and leading high-caliber teams to collaborate toward a common goal. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels.

Skills

  • Functional, Negative, Security, and Regression Testing
  • Business Continuity Design, Implementation, and Testing
  • WhiteBox and BlackBox Testing
  • Disaster Recovery
  • Windows, Linux, and UNIX Systems Administration
  • Capacity Planning
  • Enterprise Network and Solutions Architecture
  • Agile Scrum Methodology
  • Multi-domain and Multi-site Infrastructure Management
  • Telecom and PBX Management
  • On- and Offshore Resource Allocation and Management
  • LAN and WAN and Internet Connectivity

Education

Coursework in Mathematics, Data Structures and Algorithms, Linguistics, Artificial Intelligence, Psychology, Sociology, and Philosophy
San Jose State University – San Jose, CA

Experience

PROFESSIONAL EXPERIENCE

Symantec Corporation – San Francisco, CA
Senior Lead Quality Assurance Engineer, Enterprise Mail Security 2012–2016
– Provided leadership to more than 15 successful mail product releases, surpassing expectations in quality and time
– Utilized Agile Scrum methodology to conduct functional, negative, security, and regression testing and defect verification
– Automated test cases using the Robot framework, and deployed new products and upgrades into the testing environment using Ansible
– Acted as technical point of contact between the Technical Services Team and other departments to guarantee smooth operation and communication flow, which involved facilitating meetings, evaluating tickets, and resolving technical issues
– Swiftly initiated testing and defect verification on high visibility defects during war rooms and internal and external escalations

Key Highlights:
– Performed a mail security product release within a short period of time with no severity 1 and 2 defects
– Made significant contributions in designing, developing, testing, and implementing core features and upgrades for mail security products
– Developed a comprehensive, step-by-step quality assurance and knowledge sharing documentation for each release

Principal Technical Support Engineer, Global (3rd Tier) Backline Support for Mail Security Products 2008–2012
– Rendered tier 3 technical support to external customers and field and lower-tier technical support engineers
– Recorded product issues and their resolution in internal and external technical articles and linked them to the case tracking system
– Submitted requests to resolve defects and enhancements on current versions to be addressed in future product versions
– Oversaw and provided guidance to lower-tier technical support engineers
– Presided over Virtual Team meetings across all levels of support to make sure that they all understood the latest news regarding the products, support processes, hot issues, major call generators, and resolutions
– Directed the operations of virtual support teams across global locations

Key Highlights:
– Attended product and feature team meetings with representatives from Engineering, Support, Product Management, and Quality Assurance departments to develop strategies aimed to improve existing products
– Recreated customer issues within a test environment, taking note of exact steps taken before escalating the issue to the Engineering and Product Management departments
– Participated in special projects as requested by support management, including creating custom configuration/fixes for our customers, mentoring junior Technical Support Engineers, and diffusing situations dealing with upset customers in person and on the phone while helping them identify and fix their issues

IBM, Inc. – Burlingame/Foster City, CA
Senior Systems Administrator/Engineer, Operations 2005–2008
– Handled the installation, configuration, and hardware- and software-based troubleshooting for more than 200 servers
– Initiated testing and migrated Active Directory objects from one domain to another using Microsoft Directory Migration Tool
– Oversaw the design and supported the installation and setup of audio-video conferencing equipment throughout the site
– Managed the installation and configuration of network-attached storage (NAS) accessed through the Network File System (NFS) and Common Internet File System (CIFS)
– Led the design, implementation, and support to the Active Directory domain and UNIX LDAP “Single-Sign-On” infrastructure
– Contributed to security compliance meetings, and rendered support in interpreting and implementing corporate security guidelines, which significantly enhanced security measures
– Exemplified technical skills in developing, deploying, and supporting the Microsoft Exchange infrastructure and the multi-domain Active Directory infrastructure
– Allocated tickets to each member of the Operations Team based on request type and member support roles

Key Highlights:
– Designed the Symantec/Norton Ghost Server solution to improve efficiency in deploying servers
– Formulated processes and procedures in the department, including building physical and virtual servers, providing user support, and working with customers through the support request system
– Conducted cross-training for team members to enable them to manage support duties of others, thus significantly enhancing the level of support provided to customers
– Gained distinction from management and customers for exceptional level of support
– Seamlessly managed all aspects of moving the in-house data center, which involved purchasing and installing new servers and racks, designing the layout and overseeing the construction, and deploying servers using the Ghost solution
– Spearheaded the Data Centers Consolidated Project to combine individual data center and server laboratories into a single in-house data center
– Pioneered the development, implementation, testing, and validation of the disaster recovery process across several sites, as well as data backup solution to guarantee business continuity
– Recruited and managed an offsite support technical resource team to maintain high levels of uptime for all mission-critical servers and applications

EARLIER CAREER

YODLEE, Inc. – Redwood City, CA
Senior Operations Engineer

Abbott Vascular Devices, Inc. – Redwood City, CA
Senior Systems and Network Administrator/Architect

BestNet, Inc. – San Francisco, CA
Senior Systems and Network Engineer/Architect

Vocalpoint, Inc. – San Francisco, CA
Senior Systems and Network Engineer/Architect

Webswap, Inc. – Palo Alto, CA
Senior Systems and Network Administrator/Architect

Pacific Exchange – San Francisco, CA
Senior Systems and Network Administrator/Architect

University of California – San Francisco, CA
Senior Systems and Network Administrator/Architect

NT Consulting, Inc. – Foster City, CA
Systems Administrator / Engineer / Architect

Community College of San Francisco – San Francisco, CA
Systems Administrator / Support Specialist