Account Manager

Resume posted by garretdavis in Finance.
Desired salary: $60,000.00
Desired position type: Full-Time.
Location: Asheville North Carolina, United States

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Summary

Performance-focused and multifaceted professional, offering broad-based experience in sales, business development, and account management. Known for solid work ethic and proven ability to consistently provide exceptional customer service. Adept at identifying and addressing business requirements, as well as formulating strategic recommendations to resolve complex issues. Capable of thriving in high-pressure environments while maintaining quality, timeliness, and efficiency of all performed tasks.

Skills

  • Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) | Adobe Creative Suite
  • MacOS | Windows Operating System

Education

Bachelor of Arts in Communication, Minor in English
Appalachian State University | Boone, NC

Experience

Enterprise Holdings | Fletcher, NC
Tri-Brand Manager, Asheville Regional Airport 2013–Present
Administer fleet with more than 900 vehicles and 40 employees for the #4 airport in the southeast.
Take charge of selecting and recruiting top performers in the organization to improve their careers and obtain airport experience by launching the “Best of the Best” program.

Career Highlights:
Supervised teams and maximized sales of ancillary products by 20% year-over-year (YOY) while attaining 57% market share and 92% customer satisfaction.
Held responsibility for the promotions of nine management in the region for demonstrating exceptional work performance.
Successfully exceeded customer service and profitability records for the company at the Asheville Regional Airport.
Obtained 100% pass rate on the Management Qualification Index, a test that identify skills and knowledge of employees for promotion.
Demonstrated leadership skills in training new employees which led to the promotion of two branch manager and seven assistant manager positions.