Vice President of Operations

Resume posted by williamferraiuolo in Executive.
Desired salary: $350,000.00
Desired position type: Full-Time.
Location: Wrentham Massachusetts, United States

Contact williamferraiuolo

Summary

Goal-driven, seasoned, and performance-focused professional, offering comprehensive
experience in leading business and digital transformation. Lead-by-example
professional, with expertise in developing and managing large teams and multi-million
dollar budgets. Proven track record of success in building and turning around
departments and organizations to realized increased profits.

Skills

  • Strategic Planning and Execution
  • Enterprise Project and Portfolio
  • Management
  • Software and Tool Development
  • Continuous Process Improvement
  • Performance and Operations Management
  • Income Statement ownership
  • Customer Service and Satisfaction
  • Service Management and Delivery

Education

Bachelor of Arts in Political Science
Bucknell University – Lewisburg, PA

Experience

PROFESSIONAL EXPERIENCE

DELL EMC – HOPKINTON, MA
Senior Director 2012-Present
-Enhance customer buying experience, while providing intuitive and simplified
selling experience and developing a data-driven competitive advantage for sales
teams
-Enable customers to scale their business, reduce risk and reduce CapEx expense
through the launch of flexible consumption offers, which include software
subscription, flexible buffer capacity, converged infrastructure, and data center
utility models
-Establish and operate an industry leading digital software licensing solution to
provide software consumption and asset management transparency

DELL EMC – HOPKINTON, MA
Director 2010-2012
-Led overall Technology Solutions and Services Division for global delivery and
operations
-Provided leadership for the virtual service delivery (COE), software and tool
development, global solutions architects, global project management office
(PMO), mergers and acquisition (M&A) integration, total customer experience,
business intelligence, and field execution

DELL EMC – HOPKINTON, MAa
Director 2006-2008
-Directed the operational support of the Professional Services and Customer
Services divisions, including overall administration to guarantee compliance
with business and corporate strategy
-Initiated enterprise resource planning (ERP) solution in the Technology Solutions
and Services division
-Modified business processes and enterprise class tools and systems, including
Oracle’s Time, labor, and projects modules on a global basis

COVAD COMMUNICATIONS – SAN JOSE, CA
Senior Vice President/General Manager 2008-2009
-Supervised the Wholesale Division with 35 direct and 400 matrixed employees in
charge of reselling broadband services to 450 providers with recurring revenue
stream of $375M annually
-Introduced nine new products from development to launch, while formulating
strategy and execution plan for determining and attracting market segments.

EARLIER CAREER

EMC – HOPKINTON, MA & DENVER, CO
AT&T – BASKING RIDGE, NJ
Director