Project Manager

Resume posted by melanieviers in IT.
Desired salary: $100,000.00
Desired position type: Full-Time.
Location: Tigard Oregon, United States

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Summary

Multifaceted, detail-oriented, and dedicated professional with broad-based and international experience in managing various multimillion-dollar IT projects from inception to completion and delivery. Armed with first-rate management skills in developing and transforming visions and plans into strategic and effective actions toward successful goal accomplishment. Equipped with analytical, research, and problem-solving aptitudes in formulating innovative solutions to complex technical situations. Effective communicator and team player with the ability to cultivate strong relationships with individuals of diverse backgrounds.

Skills

    Education

    Master of Science in Management, with Concentration in Information Systems Security
    Colorado Technical University, Colorado Springs, CO

    Bachelor of Arts in Information Technology and Computer Systems
    American Intercontinental University, Schaumburg, IL

    Associate of Science in Business
    American Intercontinental University, Schaumburg, IL

    Diploma in Network Engineering and Management
    Computer Learning Center, Inc., Madison Heights, MI

    Experience

    Arris Group, Beaverton, OR, USA
    Technical Support Engineer Jul 2013–Aug 2017
    Applied keen attention to detail in assessing workforce management software
    Generated and submitted request changes, design, reliability, and maintenance problems or bugs to design and software engineers
    Provided support with customer installation and participated in various trainings
    Rendered assistance to customers and users on products within highly technical and sophisticated environment
    Conducted quality assurance testing on product releases of new software, firmware, and hardware
    Handled the presentation of process improvements and detailed site visit reports to stakeholders, while supporting issue logs

    Robert Half Technology, Beaverton, OR, USA
    Systems Administrator, Temporary Contract with First Federal Credit Union Apr 2013–Jul 2013
    Offered assistance to datacenter and help desk within enterprise environment, while providing resolution on escalated end-user requests
    Oversaw the deployment of assigned projects, such as Symantec Endpoint Protection 12 Group Update Provider (GUP)
    Took charge of the development and implementation of Symantec Endpoint Protection Manager (SEPM) GUP environment for 40 branches across Continental United States (COGNUS); as well as of documentation of all procedures, servers, and server room
    Made use of Cisco Unified Communications Manager 7.0 and Unity Connection 8 in managing accounts
    Demonstrated technical proficiency in resolving back-up issues of Overland Storage NEO 4000e through CommVault software
    Took charge of personally visiting local branches for after-hour maintenance

    IAP Worldwide Services, Inc., Baghdad, Iraq
    Communications Manager Oct 2008–May 2010
    Functioned effectively as the in-country manager for 18 Iraqi sites, in charge of delivering full-range of IT support services to the US government agency
    Administered the operations of the IT Department, including instituting all policies and procedures
    Provided oversight to troubleshooting activities on desktops, printers, satellite systems, radios, and cable television systems
    Held responsibility in supervising technician staff, organizing satellite television systems for 14 sites through Orbits and Showtime channels, designing satellite system, and sourcing and selecting new vendor for 18 sites
    Arranged and executed infrastructure upgrades for two of the largest sites
    Efficiently interface with the Proposal Writing Team of headquarter in supporting IT portion of a multimillion-dollar proposal for government client
    Succeeded in overcoming disorderly and oftentimes chaotic situations of the austere conditions

    All Native Systems, Baghdad, Iraq
    IT Specialist, Contract with United States Department of State Sep 2007–Sep 2008
    Improved the activities of Embedded Provincial Reconstruction Team (ePRT) at the US Embassy in Iraq
    Assumed responsibility in overseeing and planning new and existing forward operating bases FOBs
    Displayed expertise inrendering broad scope of desktop support services to clients
    Coordinated with satellite vendors in setting up, coordinating, and providing technical services