IT Project Manager

Resume posted by josepharchual in IT.
Desired salary: $65,000.00
Desired position type: Full-Time.
Location: Rocky Mount Virginia, United States

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Summary

Seasoned, multifaceted, and intuitive professional, with extensive experience in project management, IT infrastructure, and crisis management. Adept at installing computer hardware and software; troubleshooting bugs and issues; as well as designing and managing websites. Effective at communicating with diverse individuals toward timely completion of deliverables. Armed with exceptional knowledge of enterprise and retail hardware administration processes.

Skills

  • Technical Support | Software and Hardware Troubleshooting | Project Management
  • Team Leadership | Strategic Planning and Implementation | Network Configuration

Education

Associate’s Degree in Computer Electronics Technology, GPA: 3.96
East Coast Polytechnic Institute (ECPI) University | Roanoke, VA

Experience

Pomeroy | Rocky Mount, VA
Project Manager 2015–2018
Exemplified skills in overseeing the deployment of Kroger company’s new information technology (IT) equipment
Administered scheduling, billing, labor needs, and crisis management while delegating duties to appropriate personnel.
Communicated with contractors and Kroger management on various phases of remodels, new stores, technology refreshes, and various projects
Built and cultivated client and contractor relationships
Provided expert oversight to a team of company technicians, along with a nationwide network of contractors
Took charge of planning, executing, and managing activities to effectively accomplish projects within the allotted timeframe and budget
Rendered supervision to direct reports by communicating clear expectations and rendering feedback to ensure a high level of team performance
Demonstrated success in handling and completing regional and nationwide projects; as well as ad hoc and new construction technology installations
Succeeded in identifying the root causes of problems and developing appropriate solutions

Government of Franklin County | Rocky Mount, VA
Technology Specialist 2014–2015
Rendered technical support to various departments within the Franklin Counties Government sector.
Performed hardware and software troubleshooting and solved communication issues.

ESI |Roanoke, VA
Desktop Support Engineer 2012–2014
Conducted warranty work for physical computer (PC), desktops, servers, and printers of HP.
Performed troubleshooting of PC, laptop virus, and malware issues while installing hardware and software.

Motorola Solutions | Roanoke, VA
Field Service Technician 2005–2012
Carried out troubleshooting of point of sale (POS) scanning equipment, enterprise level mobility devices, barcode, and radio-frequency identification (RFID), as well as wireless local area network (WLAN) networking infrastructure for Lowes, FedEx, Sears, Kmart, and Avis.
Designed and managed compass websites of all field service and drafted field service support documents while delivering technical support to field service personnel.